Service, Support & Training

We consult, co-create,
troubleshoot and advise

Our service level agreements ensure that your operations run smoothly 24/7 with swift contact to a dedicated engineer and remote-monitoring that can scale globally.

You will need your operators and engineers to be fully aware of your robots capabilities so we provide training for management, engineering and operations.

Begin your fully supported company journey now.

  • Globally scaled remote monitoring

    We know that your business needs to keep running 24/7 so we match that with access to our engineers, remote support and regular maintenance. We keep more than 1,500 robots in top condition so that your operations never fail. We can monitor all aspects of your robot remotely and embed tolerance limits so you always know your robot is working effectively. And for added peace of mind, you can access our engineers at any time if you need to.

  • On-site support

    In addition to remote monitoring, we visit your site regularly to ensure your robot is working effectively, efficiently and never lets you down. We can predict from the data if there are or will be any issues, so we can avert down-time. We are developing a network of international support partners who can deliver on-site support globally to our instructions and standards on time, every time.

Changeover times reduced from 2 hours to just 5 minutes.
RDS came up with a very innovative concept using the latest in robotics, they convinced us that this was the way to go and they were certainly right. This cell in now a standout for us. With changeover times reduced from 2 hours to just 5 minutes.
Tom Kelly, Production Manager, Trend Technologies

  • Training, workshops, facilitation

    New technology means new ways of working so your staff will want to be completely familiar with your company’s robots and what they can do. In addition to training your staff.

    We offer workshops and courses in the following subject areas:

    • Introduction to robotics
    • Scoping robotic projects at your organisation
    • Cobotics troubleshooting
    • Robotics and Virtual Reality
  • Research & consulting

    We have a dedicated customer test suite where we can make your robotic vision a reality in ways you possibly never imagined.

    We want to talk to you about innovation at your firm, help you grow your business and find a solution that’s right for you. Our unique cross-sectoral experience helps identify projects, outcomes and potential for robots at your firm.

  • Training Courses

    1 Day – Introduction to Robotics

    Technical Manager and Engineers that want to increase and understand robotics

    • Types of Robots
    • Benefits of Robots
    • Case Studies
    • Advantages of Robots
    • Robot Safety
    • Cobots
    • Basic Programming and Exercises


    2 Day Course – Entry Level Robotics

    Robot Operators and Maintenance Staff Introduction

    Course Outline:

    • Introduction to Robotics
    • Operational Safety
    • Understanding the Teach Pendant
    • Manual and Automatic Operations
    • Robot Backup and Recovery
    • Robot Interfaces
    • Work Objects
    • Basic Exercises


    3 Day – Advanced Robotics – IRC5 Controller and Robot Programming

    Engineers and Automation Technicians familiar with Robots

    • Safety Instructions
    • System description
    • Operations
    • Basic tool point definition
    • Basic programming theory
    • Basic Instructions
    • Program editing
    • Routines & modules
    • Program Data
    • Inpusts and Outputs
    • Basics of Robotstudio
    • FlexPendant interface


    3 Day – Cobot Training Course

    Engineers Looking to implement Cobots

    • Cobot Overview and Types
    • Cobot Safety
    • Cobot Programming
    • Cobot Practical Programming
    • Cobot Integration
    • Programming exercises

Let’s begin

Call us on +353 44 93 33812, email or Request a Callback and let’s see how we can help.

Our Partners Include